Social Nature
A brand portal with an AI analyst built in
Brands ran a campaign, then waited. Waited on kickoff calls, waited on Customer Success to set things up, and waited again for someone to pull the results into something they could take to a retailer. Launching took weeks. Proving it worked took longer.
Brands ran a campaign, then waited. Waited on kickoff calls, waited on Customer Success to set things up, and waited again for someone to pull the results into something they could take to a retailer. Launching took weeks. Proving it worked took longer.
Senior product designer on a team of seven: one PM, five engineers, and me. Twelve months, now in production. The job: turn Brand Portal from a pile of features into one operating system for brand teams, with AI where it actually saves someone time.
I didn’t start with “where can we add AI.” I started with the work people were still doing by hand. The biggest one was making sense of results, so that’s where the AI went. It analyzes each brand’s offer, recommends what to change based on what it finds, and writes the retailer report. Brands get the insight and a next step, not a spreadsheet.
AI-generated retailer reports land in five minutes or less. Campaign setup went from two weeks to three days. Across the platform: 4.8× daily active brands, 68% feature adoption, and a 49% lift for the ops team. Smaller brands became profitable to serve.
AI earned its place here because it removed friction, not because it was a line on a roadmap. Next I’d push it upstream into campaign setup, and measure it the same way: does it give someone their week back?
- AI retailer report
- ≤ 5 min
- Feature adoption
- 68%
- Ops team lift
- 49%
Prototypes you can click through
3 live files-
Research
Customer journey map
Three brand personas end to end, with the emotional arc and where the budget dispute loop starts.
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Research
Founder experience plan
Pain points, AI features and phasing to make the platform work for small-brand founders.
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Prototype
New brand
First login: guided setup, with steps the CS team has already prepared.








